Read here for updates on American-Newlong's business hours and services during the COVID-19 pandemic.
March 23, 2020
A Message from our President
At American-Newlong, as always, we remain dedicated to serving our customers amid the COVID-19 pandemic. We are constantly monitoring the latest reports from the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO), and following the latest guidance provided by federal and local authorities. Last week, American-Newlong began taking precautionary measures to ensure the health and safety of our employees so that we may continue to serve you when you need us most.
We know that these are uncertain times, and we want our customers to know that they can rely on us to continue to process and ship orders, as well as be available remotely for service and support during this time. Operations at American-Newlong will remain the same as much as possible. We are following Indiana Governor Holcomb’s new mandate restricting non-essential business operations and travel (You can read that mandate here). In accordance with the mandate we have made the following changes effective March 24, 2020 through April 7, 2020.
- Hours of operation will be from 9 a.m. to 4 p.m. EST, Monday - Friday.
- Emergent orders must be placed by 2:00 p.m. EST for same day shipping (notify your salesperson that your order is an emergency).
- Non-critical orders will be shipped weekly on Friday afternoon.
- Travel to customer plants for sales/service/maintenance will be limited for all non-essential/non-critical issues. As always, all our engineers will remain available via their cell phone to assist you in every way that they can. Please contact us at any time so we can discuss the best plan of action for your maintenance and repair needs.
As a valued customer, I want you to know that our commitment to serve you, our employees, and our community remains the same. We understand the responsibility you have to provide essential products and services to the families in your communities and we know that you rely on us for support. Meeting that responsibility day in and day out, in any circumstance, is our primary focus. American-Newlong will continue to monitor the situation in real time and will update our customers as conditions evolve. Thank you for your continued support during this time. If you have any questions or concerns please contact us at 317-787-9421, you will be able to speak to any one of us here at American-Newlong. Or feel free to contact me directly anytime at 317-372-2101.