Please order EARLY, shipping delays can occasionally occur through no fault of American-Newlong due to inclement weather, carrier delays, and other unforeseen problems. An order can also take longer to arrive than the transit time quoted by a shipping company without being considered “late”. When your order has been shipped, tracking information will be shown on your invoice so that you may follow the progress of your order during the shipping process. If your order is a rush order let us know and we will quote you an expedited shipping rate. Unless specifically agreed to, in writing, American-Newlong will not be held responsible for missed delivery dates on ground shipments or the performance of third parties including, but not limited to, shipping companies. In the event an expedited shipment is delayed, American-Newlong’s maximum liability to you shall not exceed the value of the shipping charges paid by you.
We offer free pickup for local customers. You must call ahead to reserve a pickup time.
5310 S. Harding St.
Indianapolis, IN 46217
STANDARD SHIPPING & DELIVERY
Standard Shipping to the U.S. (all 50 states) and Canada
Most standard orders ship within 1-2 business days. Your final shipping cost and tracking number will be available to you on your final invoice. Please note, due to weight and size, some items may require a longer ship-out and/or delivery timeframe.
Standard shipping is offered via UPS and FedEx (UPS Ground is our default shipping method).
In addition to standard ground, we offer the following delivery services:
• Expedited Shipping (Next Day, 2nd Day, 3rd Day)
• Third Party
• LTL (Truckline)
Please contact us to confirm expedited shipping if you need delivery by a specific date. We do not guarantee delivery dates.
Most larger equipment will have an additional fee for crating.
DS-9C Machines MUST be shipped via LTL to protect the product. Shipment via ground is only available with a signed release.
American-Newlong does not ship overseas, however we CAN ship to a port of export. We also have sister offices in other countries. Please call for more information.